Support Center

We’ve collected answers to the frequently asked questions related to account, payment, product and more here.

Frequently Asked Questions

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Product
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License
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Payment & Refund
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Other FAQ
  • Software cannnot working?
  • Software cannot download video/audio?
  • Can’t Download Facebook Video?
  • How to download video/audio without converting?
  • How to download playlist video while adding numbering to videos?
  • How to check the downloading speed?
  • How to reset the privacy password?
  • How to find the downloaded files?
  • How to delete the downloaded files?
  • How to uninstall the software?

Contact Us

Need further assistance? Feel free to email us via [email protected], describing the problem you’re facing, and we’ll get back to you shortly.