Support Center

We’ve collected answers to the frequently asked questions related to account, payment, product and more here.
Need further assistance? Feel Free to email us via [email protected].

Frequently Asked Questions

Jack Ma
Jack Ma
Jack Ma
Payment & Refund
Jack Ma
Other FAQ
  • Software cannnot working?
  • Software cannot download video/audio?
  • Can’t Download Facebook Video?
  • How to download video/audio without converting?
  • How to download playlist video while adding numbering to videos?
  • How to check the downloading speed?
  • How to reset the privacy password?
  • How to find the downloaded files?
  • How to delete the downloaded files?
  • How to uninstall the software?
  • How to find your private files?